Our policies
Topics
Privacy Policy
1.1 Personal identification information: We may collect personal identification information from Users in various ways, including but not limited to when Users visit our Website, place an order, fill out a form, and in connection with other activities, services, features, or resources we make available on our Website. Users may be asked for their name, email address, mailing address, phone number, and other necessary details.
1.2 Non-personal identification information: We may collect non-personal identification information about Users whenever they interact with our Website. Non-personal identification information may include the browser name, the type of computer or device, and technical information about Users' means of connection to our Website, such as the operating system and the Internet service providers utilized, among other similar information.
How we use collected information
To process and fulfill orders: We may use the information you provide to process and deliver the products you purchase from our online shop.
To improve customer service: Your information helps us respond more effectively to your customer service requests and support needs.
To personalize the user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Website.
To improve our Website: We continually strive to improve our Website offerings based on the information and feedback we receive from you.
To send periodic emails: We may use the email address you provide to send you information and updates regarding your order. It may also be used to respond to your inquiries, questions, and/or other requests. If you decide to opt-in to our mailing list, you will receive occasional company news, updates, related product or service information, etc.
2.2 We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. Protection of user information
3.1 We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Website.
3.2 Sensitive and private data exchange between the Website and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Your acceptance of these terms.
4.1 By using this Website, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Website. Your continued use of the Website following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.
Changes to this privacy policy
5.1 We reserve the right to update or change this Privacy Policy at any time. We will revise the updated date at the top of this page when we do so.
We encourage Users to frequently check this page for any changes and to stay informed about how we are helping to protect the personal information we collect.
You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
Contact us If you have any questions about this Privacy Policy, the practices of this Website.
Returns Policy
We understand that circumstances may arise where you may need to return a product.
This Returns Policy outlines our guidelines for returns and exchanges: Eligibility for Returns:
1.1 We accept returns for products that are not in good quality, condition, or have expired. If you receive a product that is damaged, defective, or expired, please contact our customer service within [number of days] days of receiving the order to initiate the return process.
1.2 For hygiene and safety reasons, we do not accept returns or exchanges for opened or used products, unless they are damaged, defective, or expired upon receipt.
Return Process:
2.1 To initiate a return, please contact our customer service team at mediclinesupplies@gmail.com or use our contact number within the first 3 days of receiving the order. Provide the order details, including the product name, quantity, and reason for the return.
2.2 Our customer service team will guide you through the return process and provide you with a return authorization, if applicable.
2.3 Please ensure that the returned product is securely packaged to prevent damage during transit. Include all original packaging, labels, and accessories, if any, along with the returned item.
2.4 You are responsible for the shipping costs associated with the return, unless the return is due to our error or a defective product.
Refund or Exchange:
3.1 Once we receive the returned product and verify its condition, we will process the refund or exchange based on your preference and the availability of the product.
3.2 If eligible for a refund, we will credit the original payment method used for the purchase within [number of days] days of receiving the returned item. Please note that shipping charges are non-refundable.
3.3 If you prefer an exchange, we will ship the replacement product to you, subject to availability. In case the desired product is not available, we will provide a refund.
Exceptions:
4.1 Customized or personalized products cannot be returned or exchanged unless they are damaged or defective upon receipt. 4.2 Certain products, perishable items, may not be eligible for returns due to regulatory restrictions or safety concerns. Please contact our customer service for specific details regarding such products.
Contact Us: If you have any questions or concerns regarding our Returns Policy, please contact our customer service team at mediclinesupplies@gmail.com. We are here to assist you and ensure your satisfaction with our products.
Note: This Returns Policy is subject to change without prior notice. Please refer to the most recent version available on our website or contact our customer service for the updated policy.